FAQ's

FAQ's

1. What is Healora.store?
Healora.store is an online store specializing in wellness and relaxation products. We focus on offering high-quality items designed to help you relax, recover, and alleviate discomfort. From massaging eye masks to other relaxation tools, we are dedicated to enhancing your well-being.

2. How long does shipping take?
Shipping times vary depending on your location. Typically, our products are delivered within 7 to 20 business days. You will receive a tracking number once your order has been shipped, so you can easily track the progress of your package.

3. Do you ship internationally?
Yes, we ship to many countries around the world. If you’re unsure whether we ship to your location, feel free to reach out to us at support@healora.store, and we’ll be happy to assist you.

4. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also visit our Track Your Order page for more information.

5. Can I cancel my order?
Orders can be cancelled within 24 hours of purchase. After that, our products are processed and shipped, so we can no longer offer cancellations. If you need assistance, please contact us at support@healora.store as soon as possible.

6. What is your return policy?
We offer a 14-day return policy. If you are not completely satisfied with your purchase, you can return it within 14 days of receiving it. The product must be unused and in its original packaging. Please visit our Return & Refund Policy page for more details.

7. Do you accept refunds?
Yes, we accept refunds for products that meet our return conditions. Refunds will be processed once the returned product is received and inspected.

8. How can I contact you?
If you have any questions or need assistance, please feel free to contact us via email at support@healora.store, or visit our Contact Us page for more options.

9. Is it safe to shop at Healora.store?
Yes! We use secure payment methods and ensure that your personal information is protected. Our website is SSL-encrypted for your peace of mind while shopping.